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      Creating a Reshipment

      Here is a video tutorial on how to create a reshipment. For more background, please read the below article. 

      Duplicates are a quick and simple way to create reshipments for orders that need to be sent out again. Reshipments can be created for many different reasons: some may be due to mis-shipped/missing units from the original order or maybe the original shipment was lost in transit while with the carrier. In any case, the function is available for you without having to manually re-create the order.

      How to Create a Reshipment:

      1. Go to orders > Manage orders OR find the order using the global search bar (on the top right of your Portal)

      2. Once you鈥檝e found the order, 鈥淰iew鈥� the order

      3. On the top right of the order page, under Actions, click 鈥淒uplicate鈥�.

      4. The system will then prompt you to confirm if you鈥檇 like to create the duplicate

      Once you鈥檝e duplicated the order, you can make edits if you wish (treated like a new order). Note that the duplicated order will have the same Order Reference Number as the original; allowing you to easily search it in the future.